• The app is not working

    When your Napp® app is not working correctly, there are a few steps you can follow as a start in order to fix the problem.

    < 1 min read Updated 1 year ago Written by Marie
  • The back-end is not working

    If the back-end does not work as it should, there are some steps you can follow as a starting point to solve the problem.

    < 1 min read Updated 1 year ago Written by Marie
  • The content is not displayed correctly

    If the content in your PDF files is not displayed correctly, here is what you should do.

    < 1 min read Updated 1 year ago Written by Marie
  • A deleted folder is visible in the app

    If you deleted a folder in the back-end and it is still visible in the app, there are a few things you can try out to make it disappear.

    < 1 min read Updated 1 year ago Written by Marie
  • Embedded YouTube video not working in app

    There can be multiple reasons for why your video is not displaying correctly in your app. This troubleshooting guide offers tips and tricks on how to solve the issue.

    2 min read Updated 1 year ago
  • How do I contact support?

    You can get in touch with our support team in different ways depending on your communication preferences.

    1 min read Updated 1 year ago Written by Marie
category

Troubleshooting

The place to start when something is not working as it should

6 articles in this category