The app is not working

When your Napp® app is not working correctly, there are a few steps you can follow as a start in order to fix the problem.

< 1 min read Posted in Troubleshooting Updated 5 months ago Written by Marie

Try doing the following:

1. Restart the app.

2. Restart your phone/tablet.

3. Make sure that you have installed iOS 7 or higher or Android 4.0 or higher on your phone/tablet.

If none of the above work, you can send an e-mail to our support team at support@napp.dk or simply live chat with us right away via the blue chat icon in the lower right corner here on the website or in the Napp® CMS.

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